At Vertex Networks Inc, we value your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and manage your information when you interact with our website or use our services.

1. Information We Collect

To deliver and improve our services, we may collect the following types of information:

• Personal details such as name, address, email, and phone number

• Payment and billing-related information

• Technical information including IP address, browser type, and device data

• Website usage details such as pages viewed, session duration, and navigation paths

• Customer feedback, reviews, and survey responses

2. How We Use Your Information

Your information is used for purposes that include:

• Providing requested services and processing payments

• Improving service quality, customer experience, and website performance

• Sending service updates, appointment reminders, and relevant promotional communications

• Meeting legal, regulatory, and compliance requirements

3. Payment Policy

• Full payment is required at the time of service unless otherwise agreed in writing

• Accepted payment methods include cash and ACH transfers

• Checks are accepted only with prior authorization

• Returned checks may incur a $35 processing fee

• Late payments may be subject to a 5% monthly interest charge and possible service suspension

• Invoices are issued electronically after service completion

4. Cancellation Policy

• Appointments must be canceled at least 24 hours in advance

• Cancellations within 24 hours may result in a $25 cancellation fee

• Repeated no-shows may lead to discontinuation of future services

5. Refund Policy

• Refunds apply only if services were not performed or billing errors occurred

• In case of unsatisfactory service, a complimentary re-treatment within 7 days will be offered before any refund is considered

• Approved refunds are processed within 7–10 business days

6. Cookie Policy

Our website uses cookies to enhance user experience and analyze website traffic. Cookies do not collect sensitive personal data. By continuing to use our website, you consent to our use of cookies. You may disable cookies through your browser settings if desired.

7. Data Retention

We retain personal data only for as long as necessary to fulfill service, legal, and operational purposes. When information is no longer required, it is securely deleted or anonymized.

8. Third-Party Sharing

Vertex Networks Inc does not sell or rent personal data. Information may be shared only with trusted service providers such as payment processors, IT service partners, and cloud platforms, all of whom are contractually obligated to maintain strict confidentiality.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If such data is identified, it will be promptly removed upon notification.

10. Your Privacy Rights (GDPR & CCPA)

You have the right to:

• Know what personal data we collect and how it is used

• Access, update, or request deletion of your information

• Restrict or object to certain data processing activities

• Request data portability

• Withdraw consent at any time

11. Do Not Track Signals

Our website does not respond to browser “Do Not Track” signals. However, we follow recognized privacy best practices and provide transparency and choice regarding data usage.

12. International Data Transfers

If you access our website from outside the United States, please note that your data may be transferred to and processed on servers located in the U.S. By using our services, you consent to this transfer.

13. Data Security Measures

We take strong precautions to protect your data, including:

• Secure encryption (SSL/TLS) during data transmission

• Restricted access to personal information

• Routine security audits and system monitoring

14. Policy Updates

 

Vertex Networks Inc reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page along with a revised effective date. We encourage periodic review of this policy.