At Vertex Networks Inc (“Vertex Networks,” “we,” “our,” or “us”), we respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, digital platforms, and energy services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing details, and identifiers provided when contacting us, creating an account, or purchasing services.

• Service-Related Information: Energy consumption data, installation details, maintenance requests, and product registrations.

• Technical Information: IP address, browser type, device identifiers, operating system, location data, and browsing activity on our website.

• Communications: Information you provide through forms, chat support, surveys, emails, or phone interactions.

• Marketing Data: Preferences, testimonials, feedback, and survey responses used to improve and customize our offerings.

2. How We Use Your Information

We use your information to:

• Deliver, install, and maintain energy systems such as solar, wind, and smart energy management solutions.

• Process service requests, payments, and customer support inquiries.

• Provide tailored solutions, monitor system performance, and enhance efficiency.

• Communicate with you regarding updates, promotions, and service improvements.

• Analyze website usage, trends, and customer behavior to optimize user experience.

• Meet legal, regulatory, and contractual obligations.

3. Sharing of Information

We do not sell or rent your personal data. However, we may share information with:

• Service Providers: Trusted partners assisting with installation, monitoring, billing, or maintenance.

• Business Partners: When collaborating on energy projects, government programs, or sustainability initiatives.

• Legal Authorities: When required by law, regulation, or legal process.

• Corporate Transactions: In case of mergers, acquisitions, or transfer of assets.

4. Data Security

We implement industry-standard physical, technical, and administrative safeguards to protect your personal data against unauthorized access, misuse, or disclosure.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Policy or comply with applicable laws and regulations.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.

• Opt out of promotional or marketing communications.

• Restrict or object to certain data processing activities.

• Request a copy of the information we hold about you.

To exercise your rights, please contact us using the details below.

7. Cookies & Tracking

Our website may use cookies, analytics, and tracking technologies to:

• Enhance browsing experience.

• Monitor website performance and traffic.

• Deliver relevant advertising and personalized content.

You may disable cookies in your browser settings, but some features may not function properly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after updates indicates your acceptance of the new terms.